In addition, if none of the pieces in our catalogue fits your taste or functional needs, Mi Casita offers you custom-made furniture at affordable prices. The piece of your dreams in terms of design, dimensions, functionality, wood, color, finish and other applications such as carving, hand painting, marble, ceramic tile, wrought or cast iron and more are available to you within our average eight week delivery time.

Just send us a sketch, photo or simply give us a call to discuss the dimensions and basic functionality you are looking for and we will provide you with a price estimate within 48 hours. If you decide to go ahead with the order, we will send you a three-dimensional design for your approval before proceeding with the production of your piece. We require a 40% deposit and the balance is paid after we notify you that your piece has arrived at our warehouse and is ready for delivery.

Although we can reproduce practically any piece of furniture, please keep in mind that our custom-made service searches to satisfy your needs in terms of size, functionality, style, color and finish. However, some details like moldings, hinges and knobs, carving in general and the like are at the discretion of Mi Casita, unless clearly specified.

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Payment Options

We accept Visa, MasterCard, American Express, Pay Pal, direct bank deposits, personal checks and money orders but we do not accept C.O.D. requests. If paying by personal check, Mi Casita reserves the right to hold your merchandise until payment has cleared our bank. There is a $25 fee for all returned checks.

Shipping & Delivery

Mi Casita offers you different delivery options depending on the destination. Our prices do not include shipping charges. We can ship anywhere in Canada and mainland United States.

If you are in the Ottawa region, you might want to pick up your furniture yourself and take a look at our in store inventory at the same time. Otherwise, we can arrange for delivery for a fee.

For shipping to other parts of Canada and the United States, we will research the best possible shipping rates and we invite you to do the same. In most cases you can expect to pay between 10% to 20%, of your order, in shipping. We will let you know the options available to you and the associated costs at the time of confirming your order.

Unless specific arrangements with a customer service representative of Mi Casita have been made, basic delivery fees cover service to your carport, driveway or garage, only. Most freight charges do not include service inside your home, delivery before or after regular working hours, or delivery on weekends.

We use extreme care when packaging our merchandise. In the unlikely event that a package arrives damaged (e.g. dented, torn, crushed, etc.), please note this on the driver’s delivery slip at the time of arrival. Refuse delivery of any merchandise that is visibly damaged. If damage is discovered after the driver has left, or an item is missing from your shipment, save all packaging materials and call us immediately. Mi Casita will file all necessary claims with the shipping company and send replacements to you.

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Customer Service

Mi Casita is dedicated to providing customers with a superior level of service. You may either contact us by e-mail or by calling us at (613) 321-1800. Phone calls will be answered during regular store hours. If you receive a recording, please leave a message and we will return your call as quickly as possible. E-mails will also be answered promptly (typically within 24 hours or less) as we are eager to assist you with any questions you may have.

Warranty & Returns

Mi Casita warrantees its furniture to be free from defects in materials and construction for a period of one year from the date of purchase. In case of a manufacturing defect, Mi Casita will either issue a merchandise credit commensurate with the diminishment of the item’s structural integrity, or by repairing or replacing the item at no charge with the same item or one of equal value. The options made available to our clients will be based upon the extent of the defect and assumes the item is found to be defective under normal, non-commercial household use. Some imperfections including cracks, surface markings as a result of shipping, and color variations are normal and are not defects.

Also, if you are not completely satisfied with your purchase, you may return or exchange it in satisfactory condition within seven days of receipt and receive a complete refund less applicable charges. The furniture must be returned in its original condition. All items returned will incur a 25% restocking fee. All return shipping charges, however, are non-refundable.

In the case of custom-made furniture, any order can be cancelled without charges within five days from the date the order was confirmed by a customer service representative. However, some restrictions apply when dealing with priority or special orders, which are processed immediately. A restocking fee of 25% will be charged when a cancellation is made outside the specified or agreed cancellation period or if you are not completely satisfied.